International Administrator

Become a part of our dynamic and innovative team at WernerCo!

Are you seeking an exciting career opportunity with the world's largest and most well-known ladders, storage, and access equipment brands? Our market-leading products and brands are widely used on job sites across the globe, and our team is dedicated to building relationships, gaining insights, and delivering exceptional customer service. We are seeking team players who are passionate about their careers and eager to contribute to the growth of our organisation. At WernerCo, we prioritise teamwork, integrity, customer focus, and continuous innovation, and we consider our people to be our most valuable asset. If you want to be a part of our success, we would love to hear from you.

The International Administrator will be responsible for processing all international orders, working closely with sales management, internal and external sales to provide excellence in customer care; including problem resolution, account relationship & development and technical support.

• Receive and process customer calls, inquires, and requests from start to finish in a positive, efficient & professional manor.
• Receive and process intercompany orders.
• Co-ordinate the logistics of export shipments, including arranging transportation, and ensuring timely delivery of goods to customers.
• Maintain proof of export documents.
• Prepare and review export documentation, including commercial invoices, packing lists, and other appliable documents.
• Apply for documentation to support export e.g. Certificate of Origin, EUR1.
• Manage and upload customer price lists.
• Develop professional relationships to determine customer’s needs, expectations, limitations, and requirements for the purpose of providing customer satisfaction, customer loyalty and customer growth.
• Proactively contact customers with order resolution, current shipping information and corrective action on late or problematic orders.
• Actively participate in all necessary training development programs.
• Understand and adhere to corporate policies & procedures.
• Always present a professional image to customers, vendors, and other departments.
• Participate in special projects and/or provide support to project teams regarding improvements or changes to existing programs or implementation of new programs.
• Proactively provide and communicate process & system improvement needs.
• Actively communicate and work with the entire team to ensure a cohesive and productive environment.
• Identifies and accurately evaluates both operating & customer requirements to get to the root of the problem.
• Other Duties that are reasonably associated with the above essential functions of the job.
• Understand and follow Quality Management System

To be successful you should have previous exposure to Export duties, along with excellent attention to detail and able to work effectively towards tight deadlines. You must be confident liaising with different departments, therefore should have great customer service skills and an excellent telephone manner. This role requires a someone who is easily adaptable, confident and enjoys problem solving.

Experience of working within a manufacturing or production environment would be advantageous to this role.

Experience & Education:

Essential:

• Knowledge of shipping terms and the impact of shipping terms especially post Brexit would be beneficial.
• Previous experience working in a customer service or an administrative support role with increasing responsibilities.
• Skills and knowledge of multiple software and business data systems.
• Demonstrable knowledge of customer service principles and best practice.
• Good general education with a demonstration of language and numeracy capabilities.
• Computer literate (All windows packages as well as competent CRM usage).

Key Competencies:

• Multi-tasking; able to manage multiple projects.
• Understands customer expectations.
• Integrates customer service in our culture.
• Works to meet defined goals & objectives.
• Understands and accepts change.
• Builds & maintains organizational relationships across functions.
• Attention to detail, mistakes in documentation can lead to delays
• Able to adapt in a fast-paced environment.
• Able to comprehend overall business objectives for the entire company.
• Strong written and oral communication.
• Knowledge of export documentation advantageous

WernerCo is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. WernerCo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to WernerCo are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. WernerCo will not tolerate discrimination or harassment of any kind based on these characteristics.