Customer Care Representative

Become a part of our dynamic and innovative team at WernerCo!

Are you seeking an exciting career opportunity with the world's largest and most well-known ladders, storage, and access equipment brands? Our market-leading products and brands are widely used on job sites across the globe, and our team is dedicated to building relationships, gaining insights, and delivering exceptional customer service. We are seeking team players who are passionate about their careers and eager to contribute to the growth of our organisation. At WernerCo, we prioritise teamwork, integrity, customer focus, and continuous innovation, and we consider our people to be our most valuable asset. If you want to be a part of our success, we would love to hear from you.

We are looking for conscientious, experienced Customer Care Representatives to join our team based in Burton on Trent for a one year fixed term contract.  You will be responsible for supporting our sales representatives and customers within specific areas of the UK, building trusted relationships, placing orders, dealing with enquiries, and resolving issues that may arise.  If you thrive in delivering excellent customer service and going the extra mile then we would love to hear from you.

• Receive and process customer calls and email enquiries, from start to finish in a positive, efficient & professional manner.
• Build professional relationships to determine customer’s needs, expectations, limitations, and requirements for the purpose of providing customer satisfaction, customer loyalty and customer growth.
• Proactively contact customers with order resolution, current shipping information and corrective action on late or problematic orders.
• Educate customers about features and benefits of our products to improve brand loyalty and up-sell opportunities.
• Act as liaison on behalf of the customer and Werner to resolve problems both internally and externally.
• Participate in special projects and/or provide support to project teams regarding improvements or changes to existing processes or systems.
• Manage time effectively to support and meet the goals of the business.
• Actively participate in all necessary training development programs.
• Communicate and work with the entire team to ensure a cohesive and productive environment.
• Identify and accurately evaluates both operating & customer requirements to get to the root of the problem.
• Administration duties
• Understand and adhere to corporate policies & procedures.
• Comprehend and follow Quality Management System

Always present a professional image to customers, stakeholders, and other departments

Key Competencies:

• Strong written and oral communication
• To be able to multi-task in a fast-paced environment
• Time Management and attention to detail
• Works to meet defined goals & objectives.
• Understands and accepts change.
• Builds & maintains organizational relationships across all business functions.
• Be polite and considerate towards their colleagues and customers alike.
• Good timekeeping and attendance
• Team player, but who can work on own with common sense and initiative.
• Enjoys talking to customers.

Required:

• Previous experience working in a customer service or an administrative role
• Skills and knowledge of multiple software and business data systems
• Demonstrable knowledge of customer service principles and best practice

Desired: 

• Experiance of working within a manufacturing or production environment would be advantageous to this role.

WernerCo is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. WernerCo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to WernerCo are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. WernerCo will not tolerate discrimination or harassment of any kind based on these characteristics.